How to Choose the Best Online Furniture Store – Copy

When opting to buy furniture online, you need to take certain factors
into consideration. You need to be able to shop safely and get the best
quality furniture at the best prices. Take your time and do some
research before placing your order so that you are not faced with nasty
surprises. Here are some key points to consider:

Search for customer reviews or complaints

The internet is great for getting all the information you want. After
you’ve chosen a furniture store, do some research and see if you can
find any customer reviews or complaints. While one or two ‘bad’ reviews
can indicate once-off incidents, if there are quite a few, give the
company in question a miss.

Find a store that stocks furniture matching your style

Before you start going through all the furniture sites on the internet,
first find out which store is most likely to stock pieces that match
your style so that you save time and increase your chances at finding
exactly what you like. Some stores specialise in traditional or
conventional pieces, while other stores focus more on modern, minimalist

Scrutinise the store’s ‘about us’ page

A company’s ‘about us’ page is a good place to start when doing your
research. The more information you can find about the store, such as
company history, information about satisfaction guarantees and customer
service, the better. What is also important is contact information such
as a telephone number and, if they have brick and mortar stores as well,
physical address. Some stores have online chat options which is great
if you have questions about a certain furniture item.

Check their delivery procedure and shipping costs

Shipping policies can usually be found in a separate section of the
website or in the FAQ section. Review the policy thoroughly before
purchasing any items as shipping policies vary from store to store. Take
into account that ‘free shipping’ does not necessarily mean ‘free
shipping’. In order to maximise profits, some companies work their
shipping costs into the prices of their products. If you can find
different stores with similar types of furniture, compare prices to get
an idea. If one store charges more for the same item but offers free
shipping, you know that they have compensated for the delivery cost by
adding it to their prices.

Make sure the store’s return policy is clear

If an online furniture store (or any online store for that matter)
doesn’t have clear information around returns and exchanges, don’t buy
from them. Return policies should be flexible and allow customers ample
time to return their purchases, such as 45 or 60 days. Make sure that
the company won’t charge you for the shipping costs when you return an
item as this can become quite a costly affair.

Buy from stores that stock a good selection

If you’re planning to buy a few pieces of furniture at the same time,
try to find an online furniture store that carries a large variety of
furniture items such as dining room suites, bedroom furniture and lounge
furniture. This will not only be more convenient for you, it will also
save you money on shipping costs as most stores offer discounts on
shipping fees when you buy several pieces.

Make sure the website is secure

To reduce the risk of identity theft or other fraudulent activities,
make sure you only purchase from a website that offers a secure
check-out process. You can see this from details in the URL, for
instance. If the URL starts with ‘https’ instead of ‘http’, you know
it’s secure. Padlock icons on the site also indicate that the website is
secure. Most reputable online furniture stores will also have a
separate section that gives you more information about the safety and
security of their website.

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